GoPro Omni User Manual TROUBLESHOOTING

MY GOPRO WON’T POWER ON

Make sure the camera’s battery is charged or the array is connected to an external power supply.

OMNI UNEXPECTEDLY POWERS OFF

Omni might unexpectedly power off for a number of reasons:

• Insufficient power to the array from an external power supply

• Insufficient power to the array from the camera batteries

• Insufficient, incorrect, or excessive voltage/amperage from an external power supply

• Missing camera from the array

• Camera without array camera firmware

• Fully depleted or nearly depleted camera battery

• Full microSD cards (no action was taken when SD CARD FULL message appeared on a camera)

CAMERAS IN OMNI WON’T RECORD

Check the cameras for errors:

• If the primary camera has a problem, the camera status screen displays a message describing the problem. For more information, see Important Messages.

• If one of the secondary cameras has a problem, the primary camera displays Array Error and the camera status light on the primary camera flashes rapidly. For more information, see Array Error.

MY OMNI ISN’T BEHAVING AS EXPECTED

This issue is often caused by switching from one power source to another when the camera is powered on. To switch from camera batteries to external power (or external power to batteries), you must first power off the camera.

Omni takes a moment to recognize the external voltage being supplied.

• Without camera batteries installed, Omni might not respond to a rapid attempt to power up, if the external power supply was not yet recognized.

• With camera batteries, a rapid power up might lead to the camera batteries initially powering up the Omni and then switching over to the external power.

To prevent these situations, wait a moment after connecting the external power before powering up Omni.

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Note: When camera batteries are installed, check the camera status lights to determine if the external power is recognized. Unless the camera batteries are fully charged, the status lights illuminate after the external power is recognized.

MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON

Press and hold the Power/Mode button [ ] for 8 seconds to reset your camera. This reset saves all of your content and settings, and powers off your camera.

I WANT TO RESET MY GOPRO SETTINGS TO THE DEFAULTS

In Setup mode, select Camera Reset, and then select Reset Defaults. This option does not reset the Date/Time.

I POWERED OFF MY GOPRO, BUT THE BLUE LIGHT IS STILL BLINKING

The blue light indicates that Wireless is on. To turn off Wireless, go to Setup mode. Press the Shutter/Select button [ ] to select Wirleless, then press it again to turn Wireless off.

For more answers to commonly asked questions, see gopro.com/help.