Blackmagic Desktop Video User Manual Recovering a DeckLink Card from an Interrupted Update

If you are updating a DeckLink card and the update process is interrupted, for example power is accidentally disconnected from your computer, this can leave your card in a disabled state. However, many DeckLink cards have a special USB port that will let you perform an update recovery.

If your DeckLink card supports USB recovery, the USB port will be located on the rear or side of the card. This USB port will let you plug into your computer and update the card directly.

To recover an interrupted update on a DeckLink card:

1. Shut down your computer and disconnect the power.

2. Gently remove your DeckLink card from your computer’s PCIe slot and place it safely on a stable surface, such as a desk or workbench. We recommend placing the card on an anti-static bag and wearing an anti-static earthing wrist band to avoid the risk of damaging the card with a potential electric shock.

3. Plug a USB cable into the USB-C or mini B USB port on the rear or side of your DeckLink card Remove the DeckLink card from your computer’s PCIe slot and plug it into your computer using the USB-C or mini B USB port on the rear or side of the card

4. Plug the other end of the USB cable into your computer’s USB port.

5. Power your computer and turn it on. After your computer’s start up sequence an alert window will appear asking you to update the card. Click ‘update’. A progress bar will indicate the update process and will let you know when the update is complete. Once complete, disconnect the USB cable and reinstall the card into your computer’s PCIe slot.

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NOTE Don’t forget to shut down your computer and disconnect power before accessing the PCIe slot.

With your card reinstalled you can now power your computer. The DeckLink card will be recognized by your computer and you can continue with your production.