Blackmagic Desktop Video User Manual Help

Getting Help

The quickest way to obtain help is to check the latest support material for your specific hardware at the Blackmagic Design online support pages.

Blackmagic Design Online Support Pages

The latest manual, software and support notes can be found at the Blackmagic Design support center at www.blackmagicdesign.com/support.

Contacting Blackmagic Design Support

If you can’t find the help you need in our support material, please use the “send us an email” button on the support page to email a support request. Alternatively, click on the “find your local support team” button on the support page and call your nearest Blackmagic Design support office.

Checking the Version Currently Installed

To check which version of Blackmagic Desktop Video Setup software is installed on your computer, open Blackmagic Desktop Video Setup.

• On Mac OS, open ‘Blackmagic Desktop Video Setup’ within your ‘applications’ folder. The software version number appears by clicking on the ‘about Blackmagic Desktop Video Setup’ menu heading.

• On Windows 8 and 8.1, from the ‘start’ page type “Blackmagic” and then click the Blackmagic Desktop Video Setup application. The software version number appears by clicking on the ‘about Blackmagic Desktop Video Setup’ menu heading.

• On Windows 10, click the ‘start’ button and type ‘Blackmagic’ in the search box. Click the Blackmagic Desktop Video Setup application. The software version number appears by clicking on the ‘about Blackmagic Desktop Video Setup’ menu heading.

• On Linux, go to ‘applications’ and then ‘sound and video’ and double click the Blackmagic Desktop Video Setup application. The software version number appears by clicking on the ‘about Blackmagic Desktop Video Setup’ menu heading.

How to Get the Latest Updates

After checking the version of Blackmagic Desktop Video Setup installed on your computer, please visit the Blackmagic Design support center at www.blackmagicdesign.com/support to check for the latest updates. While it is advisable to run the latest updates, you should avoid updating software when in the middle of an important project.

To see when you last updated your driver, click on the ‘about’ tab in the Blackmagic Desktop Video Setup utility. You can also generate a driver status report by clicking on the status report ‘create’ button.