GoPro MAX User Manual Troubleshooting

MY GOPRO WON’T POWER ON

Make sure your GoPro is charged. See microSD Card + Battery Setup. If charging the battery didn’t work, try restarting your camera. See Restarting Your GoPro.

MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON

See Restarting Your GoPro

PLAYBACK ON MY COMPUTER IS CHOPPY

Choppy playback is usually not a problem with the file. If your footage skips, one of these issues is probably the cause:

• The computer doesn’t work with HEVC files. Try downloading the latest version of the GoPro Player Mac® or Windows® free at gopro.com/apps.

• Your computer doesn’t meet the minimum requirements of the software you’re using for playback.

I FORGOT MY CAMERA’S USERNAME OR PASSWORD

Swipe down to access the Dashboard, and then tap Preferences > Connections > Camera Info.

I DON’T KNOW WHICH SOFTWARE VERSION I HAVE

Swipe down to access the Dashboard, and then tap Preferences > About > Camera Info (scroll down to see your software version).

I CAN’T FIND MY CAMERA’S SERIAL NUMBER

The serial number is stamped inside the battery compartment of your camera. You can also find it by swiping down to access the Dashboard, and then tapping Preferences > About > Camera Info.

For more answers to commonly asked questions, see gopro.com/help.