Blackmagic ATEM Television Studio HD User Manual Updating the Software

How to update the ATEM Software

From time to time Blackmagic Design will release new software for your ATEM switcher and hardware panel, with new features, bug fixes, and increased compatibility with third party software and video devices.

To update your ATEM switcher with new software, you need to use ATEM Setup to connect to the ATEM switcher and hardware panels. ATEM Setup will check your switcher’s internal software and will ask if you wish to update if you have a newer version installed on your computer.

Always update all your equipment at the same time so it’s all running the same version of software.

ATEM Software Installer

To perform an update, you can directly connect your ATEM switcher to the computer via USB.

Alternatively, if you already have your switcher connected to your computer via Ethernet, you can simply update via the Ethernet connection.

First, download the latest Blackmagic ATEM Switcher software and install it on your Mac or PC using the instructions listed previously in the Installing Software section of this manual. Once installed, the new software for your ATEM switcher will be included in the ATEM Setup utility.

Updating the Switcher Software

1. Connect the switcher via the USB port. If you already have your switcher connected to your computer via Ethernet, you can update via the Ethernet connection. When upgrading software via USB, make sure the switcher is the only ATEM device connected via USB to the computer running the setup utility software. If more than one ATEM device is connected, the switcher may not be recognized.

2. Launch ATEM Setup.

3. If the switcher software requires updating, you will be prompted by a window asking if you would like to update the software. Click ‘update’ to initiate the update process, which may take a few minutes. It’s important you don’t unplug the power from the switcher during the software update.

4. Once the software update is complete, a window will prompt you to cycle power on the switcher. Turn your switcher off and on, then ‘close’ the dialog box.

Updating via Ethernet

Updating your ATEM switcher via Ethernet is generally faster and easier, however there are some instances, such as those below, where it may not be possible and you will need to update via USB:

• Updating the internal software for the first time.

• Your ATEM network settings are already configured to work straight away, however if your are connecting to a network with other video equipment, there may be potential IP address conflicts which may prevent communication between your computer and your switcher. Network settings can only be set via USB.