GoPro HERO11 Black User Manual Troubleshooting

MY GOPRO WON’T POWER ON

Make sure your GoPro is charged. See SD Card + Battery Setup. If charging the battery doesn’t work, try restarting your camera. See Restarting Your GoPro.

MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON

See Restarting Your GoPro

PLAYBACK ON MY COMPUTER IS CHOPPY

Choppy playback is usually not a problem with the file. If your footage skips, one of these issues is probably the cause:

• The computer doesn’t work with HEVC files. Try downloading the latest version of the GoPro Player for Mac® or Windows® for free at gopro.com/apps.

• Your computer doesn’t meet the minimum requirements of the software you’re using for playback.

I FORGOT MY CAMERA’S USERNAME OR PASSWORD

Swipe down on the rear screen to access the Dashboard, swipe left, and then tap Preferences > Connections > Camera Info.

I DON’T KNOW WHICH SOFTWARE VERSION I HAVE

Swipe down on the rear screen to access the Dashboard, swipe left, and then tap Preferences > About > Camera Info.

I CAN’T FIND MY CAMERA’S SERIAL NUMBER

The serial number is stamped inside the battery compartment of your camera. You can also find it by swiping down on the rear screen to access the Dashboard, swiping left, and then tapping Preferences > About > Camera Info.

For more answers to commonly asked questions, see gopro.com/help.