GoPro HERO11 Black Mini User Manual Troubleshooting

MY GOPRO WON’T POWER ON

Make sure your GoPro is charged. See SD Card + Battery Setup. If charging the battery doesn’t work, try restarting your camera. See Restarting Your GoPro.

MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON

See Restarting Your GoPro

PLAYBACK ON MY COMPUTER IS CHOPPY

Choppy playback is usually not a problem with the file. If your footage skips, one of these issues is probably the cause:

• The computer doesn’t work with HEVC files. Try downloading the latest version of the GoPro Player for Mac® or Windows® for free at GoPro.com/apps.

• Your computer doesn’t meet the minimum requirements of the software you’re using for playback.

I FORGOT MY CAMERA’S USERNAME OR PASSWORD

1. Tap / after connecting to the GoPro Quik app.

2. Scroll down to Camera Info.

I DON’T KNOW WHICH SOFTWARE VERSION I HAVE

1. Tap / after connecting to the GoPro Quik app.

2. Scroll down to Camera Info.

For more, see Your Camera's Software Version.

I CAN’T FIND MY CAMERA’S SERIAL NUMBER

The serial number is stamped inside the door of your camera.

For more, see Your Camera's Software Version.

STILL NEED HELP?

For more answers to commonly asked questions, see GoPro.com/help.