GoPro HERO10 Black Bones User Manual Troubleshooting

MY GOPRO WON’T POWER ON

Make sure your GoPro has power. If it has power, but still won't power on, try restarting your camera. See Restarting Your GoPro.

MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON

See Restarting Your GoPro.

MY GOPRO WON'T CONNECT TO THE GOPRO QUIK APP

Your camera's FPV-specific design limits its Wi-Fi range to 1 meter. Be sure you're within range when connecting to app.

PLAYBACK ON MY COMPUTER IS CHOPPY

Choppy playback is usually not a problem with the file. If your footage skips, one of these issues is probably the cause:

• The computer doesn’t work with HEVC files. Try downloading the latest version of the GoPro Player for Mac® or Windows® for free at gopro.com/apps.

• Your computer doesn’t meet the minimum requirements of the software you’re using for playback.

I DON’T KNOW WHICH SOFTWARE VERSION I HAVE

Tap after connecting to the GoPro Quik app. The software version will be listed in the Camera Info section.

For more answers to commonly asked questions, see gopro.com/help.