Blackmagic Cintel Scanner G3 HDR+

Blackmagic Cintel Scanner User Manual  Help

Blackmagic Cintel Scanner G3 HDR+

The fastest way to obtain help is to go to the Blackmagic Design online support pages and check the latest support material available for your Cintel scanner.

Blackmagic Design Online Support Pages

The latest manual, software and support notes can be found at the Blackmagic Design support center at .

Blackmagic Design Forum

The Blackmagic Design forum on our website is a helpful resource you can visit for more information and creative ideas. This can also be a faster way of getting help as there may already be answers you can find from other experienced users and Blackmagic Design staff which will keep you moving forward. You can visit the forum at

Contacting Blackmagic Design Support

If you can’t find the help you need in our support material or on the forum, please use the “Send us an email” button on the support page to email a support request. Alternatively, click on the “Find your local support team” button on the support page and call your nearest Blackmagic Design support office.

Checking the Software Version Currently Installed

To check which version of DaVinci Resolve is installed on your Mac, Windows, or Linux computer, open DaVinci Resolve. Under the ‘DaVinci Resolve’ menu, click on the ‘About DaVinci Resolve’ menu heading to see software version number.

To check which version of the Cintel Scanner software is installed on your Mac, Windows, or Linux computer, open the Cintel Setup utility. Go to the ‘about’ tab to see the software version number.

How to Get the Latest Updates

After checking the versions of DaVinci Resolve and Cintel Scanner software installed on your computer, please visit the Blackmagic Design support center at to check for the latest updates. While it is advisable to run the latest updates, you should avoid updating software when in the middle of an important project.

Creating a Status Report

The Cintel Scanner software lets you create a status report that you can send to Blackmagic Support to help them diagnose and resolve problems. If you have an Audio and KeyKode Reader attached, you can generate a status report for it.

To create a status report, run the Cintel Setup utility, click on the settings icon and then go to the ‘about’ tab. In the ‘device information’ section, click ‘create’. This makes an HTML file so you can easily read the status for both the Cintel Scanner and Audio and KeyKode Reader.

USB Recovery

In the unlikely event the update was interrupted, or you encountered an issue during the update process and your Cintel has become unresponsive, you can plug your computer into a dedicated USB port for USB recovery.

You can confirm that USB recovery is available by powering your Cintel and checking that the status LED near the Thunderbolt port is illuminated green. If the LED is illuminated red, you will need to contact Blackmagic Design support.

  1. Remove the rear panel of your Blackmagic Cintel Scanner. The USB port for system recovery is in the centre near the top. It is on the side of the circuit board facing the front of the Cintel Scanner and is visible when you look at the top of the Cintel scanner.

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    NOTE If you don’t have immediate access to the rear panel and need to move your scanner, make sure two people are moving the scanner and you have access to a strong platform as the scanner is heavy. For more information, refer to the ‘Unpacking and Mounting’ section of this manual.

    Remove the rear panel to access the USB port for USB recovery

  2. Connect your computer to the USB recovery port using a mini-B USB cable.

  3. Download the latest version of the Cintel Scanner software from the Blackmagic Design website, install it on your computer and run it. The Cintel Setup utility will detect your computer is plugged into your Cintel Scanner’s USB recovery port. Click ‘update now’.

    Cintel Scanner software will detect your computer is plugged into Cintel’s USB recovery port

  4. After the update recovery is complete, your Cintel Scanner should now be running the latest software and operating normally. You can check this by disconnecting the USB cable, connecting the thunderbolt cable, and then power cycling your scanner.

  5. Replace the rear panel and reinstall your Cintel Scanner into position for normal operation. If you need further assistance, you can always visit the Blackmagic Design forum, or reach us via the Blackmagic Design support center.

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