GoPro Fusion User Manual TROUBLESHOOTING

MY GOPRO WON'T POWER ON

Make sure your GoPro is charged. To charge your camera, use the included USB-C cable and a computer. You can also use GoPro's Supercharger or USB-compatible Wall Charger or Auto Charger (all sold separately) or any charging device marked with output 5V 1-3A.

MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON

See Restarting Your GoPro.

PLAYBACK ON MY COMPUTER IS CHOPPY

Choppy playback is typically not a problem with the file. If your footage skips, one of these situations is likely the cause:

• Using an incompatible video player. Not all video players support the H.264 codec. For best results, download the latest version of Fusion Studio for free at gopro.com/apps.

• The computer does not meet the minimum requirements for playback. The higher the resolution and frame rate of your video, the harder the computer has to work to play it back. Make sure that your computer meets the minimum requirements for the playback software.

I FORGOT MY CAMERA’S USERNAME OR PASSWORD

See Locating Your Camera’s Username and Password.

I DON’T KNOW WHAT SOFTWARE VERSION I HAVE

Go to Preferences, then select About. For details, see Locating Your Software Version.

I CAN’T FIND MY CAMERA’S SERIAL NUMBER

The camera’s serial number is listed in several places:

• In Preferences > About (the serial number automatically appears after the camera name and password)

• Next to the USB-C port

• On your camera’s microSD card (in the version.txt file in the MSC folder)

MY LENS IS DAMAGED

Contact Customer Support at gopro.com/help for details about where to send your camera for repair.

For more answers to commonly asked questions, see gopro.com/help.