If you purchase a new router or change your ISP (Internet service provider), you will need to restart all your Sonos products after the router is installed.
Note: If the ISP technician connects a Sonos product to the new router, you only need to restart your wireless Sonos products.
Disconnect the power cord from all of your Sonos products for at least 5 seconds.
Reconnect them one at a time, starting with the Sonos product that is connected to your router (if one is usually connected). Wait for your Sonos products to restart. The status indicator light will change to solid white on each product when the restart is complete.
If your Sonos setup is completely wireless (you don’t keep a Sonos product connected to your router), you will also need to change your wireless network password. Follow the steps below:
Temporarily connect one of your Sonos players to the new router with an Ethernet cable.
Select Advanced Settings -> Wireless Setup from the Settings menu. Sonos will detect your network.
Enter the password for your wireless network.
Once the password is accepted, unplug the player from your router and move it back to its original location.
I want to change my wireless network password
If your Sonos system is set up wirelessly and you change your wireless network password, you will also need to change it on your Sonos system.
Temporarily connect one of your Sonos players to your router with an Ethernet cable.
Choose one of the following options:
Using the Sonos app on a mobile device, select Settings -> Advanced Settings -> Wireless Setup.
Using the Sonos app on a PC, select Settings -> Advanced from the Manage menu. On the General tab, select Wireless Setup.
Using the Sonos app on a Mac, select Preferences -> Advanced from the Sonos menu. On the General tab, select Wireless Setup.
Enter the new wireless network password when prompted.
Once the password is accepted, you can unplug the player from your router and move it back to its original location.
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