Blackmagic ATEM Converters User Manual Help

Getting Help

The fastest way to obtain help is to go to the Blackmagic Design online support pages and check the latest support material available for your ATEM converter.

Blackmagic Design Online Support Pages

The latest manual, software and support notes can be found at the Blackmagic Design Support Center at www.blackmagicdesign.com/support.

Contacting Blackmagic Design Support

If you can’t find the help you need in our support material, please use the “Send us an email” button, on the support page for your ATEM converter model, to email a support request. Alternatively, click on the “Find your local support team” button on the support page and call your nearest Blackmagic Design support office.

Using the Blackmagic Design Forum

The Blackmagic Design online forum on our website is another resource you can visit for help. This can be a faster way of getting help as there may already be answers you can find on the forum which will keep you moving forward. You can visit the forum at https://forum.blackmagicdesign.com

Checking the Version Currently Installed

To check which version of Blackmagic Converters Setup software is installed on your computer, open the About Blackmagic Converters Setup window.

• On Mac OS X, open Blackmagic Converters Setup from the Applications folder. Select About Blackmagic Converters Setup from the application menu to reveal the version number.

• On Windows 7, open Blackmagic Converters Setup from your Start menu. Click on the Help menu and select About Blackmagic Converters Setup to reveal the version number.

• On Windows 8, open Blackmagic Converters Setup from the Blackmagic Converters Setup tile on your Start page. Click on the Help menu and select About Blackmagic Converters Setup to reveal the version number.

• On Windows 10, open Blackmagic Converters Setup from your Start menu or click the Blackmagic Converters Setup tile on your Start page. Click the Help menu and Select About Blackmagic Converters Setup to reveal the version number.

How to Get the Latest Software Updates

After checking the version of Blackmagic Converters Setup software installed on your computer, please visit the Blackmagic Support Center at to check for the latest updates. While it is usually a good idea to run the latest updates, it is a wise practice to avoid updating any software if you are in the middle of an important project.