Sonos PLAY:5 Manual

Wednesday, July 19, 2017
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THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including but not limited to photocopying, recording, information retrieval systems, or computer network without the written permission of Sonos, Inc. Sonos and all other Sonos product names and slogans are trademarks or registered trademarks of Sonos, Inc. Sonos Reg. U.S. Pat. & Tm. Off. Sonos products may be protected by one or more patents. Our patent-to-product information can be found here: sonos.com/legal/patents AirPlay®, Apple Music™, FairPlay®, iPad®, iPhone®, iPod®, Tunes®, and OS X®, are trademarks of Apple Inc., registered in the U.S. and other countries. "Made for iPod", "Made for iPhone", and "Made for iPad" mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless performance. Windows® is a registered trademark of Microsoft Corporation in the United States and other countries. Android™ is a trademark of Google, Inc. Amazon, Kindle, Kindle Fire, the Amazon Kindle logo and the Kindle Fire logo are trademarks of Amazon.com, Inc. or its affiliates. Sonos uses MSNTP software, which was developed by N.M. Maclaren at the University of Cambridge. © Copyright, N.M. Maclaren, 1996, 1997, 2000; © Copyright, University of Cambridge, 1996, 1997, 2000. All other products and services mentioned may be trademarks or service marks of their respective owners. June 2017 ©2004-2017 by Sonos, Inc. All rights reserved.

Sonos PLAY:5 (gen 2) The all-new PLAY:5® is the ultimate smart speaker for today’s streaming universe—powerfully smart, fine- tuning its sound to bring you all the energy and emotion the artist packed into the original recording. • Hardware and software custom-designed by Sonos to produce pure, immersive sound that’s crystal clear at any volume. • Powered by 3 tweeters and 3 mid-woofers, each with a dedicated amplifier, perfectly tuned to match the speakers and acoustic architecture. • Works seamlessly with the complete range of Sonos products. New to Sonos? It takes just a few steps to get Sonos up and running—simply follow the setup instructions packaged with your PLAY:5. Once you’ve got it set up, you can add additional Sonos products any time. Adding to an existing Sonos system? Sonos can be easily expanded room by room. If you are adding this PLAY:5 to an existing Sonos system, see Adding to an existing Sonos system.

2 Product Guide Your home network To use the Sonos app, your device must be on the same network as Sonos. If you need help, please go to http://faq.sonos.com/searching. Requirements To access music services, Internet radio, and music stored on your computer or Network-Attached Storage (NAS) device, make sure your network meets these requirements. Note: Make sure your network has a high-speed Internet connection because Sonos is designed to provide you with free, online software updates. Your Sonos system must be registered to receive these updates so be sure to register during the setup process. We do not share your e-mail address with other companies. • High-speed DSL/cable modem, or fiber-to-the-home broadband connection for proper playback of music services. (If your Internet service provider only offers satellite Internet access, you may experience playback issues due to fluctuating download rates.) • If your modem isn’t a modem/router combination and you want to take advantage of Sonos’ automatic online updates or use a streaming music service, you’ll need to install a wireless router before setting up Sonos. Note: Sonos communicates over a 2.4GHz home network supporting  802.11 b/g/n wireless technology. 802.11n only network configurations are not supported—you can either change the router settings to 802.11 b/g/n or connect a Sonos product to your router. • Connect a Sonos BOOST or speaker to your router if: • You have a larger home where the WiFi performance isn’t reliable and you want to strengthen the wireless performance of your Sonos system. • Your WiFi network is already in high demand with streaming video and web surfing and you want to create a separate wireless network exclusively for your Sonos speakers. • Your network is 5GHz only (not switchable to 2.4GHz). • You have configured your router to support only 802.11n and can’t change the settings to support 802.11 b/g/n. • For best results, you should connect the computer or NAS drive that contains your personal music library collection to your network router using an Ethernet cable. The Sonos app You can use the free Sonos app with any compatible device, including: • Sonos app (Android)—Android 4.0 and higher; certain features require later versions.  Touch the Play Store or Market button on your Android device to download the free Sonos app from Google Play. • Sonos app (iOS)—iPhone, iPad and iPod touch running iOS 8.0 or later; certain features may require later versions. Touch the App Store button on your iPhone, iPod touch or iPad to download the free Sonos app, or

Sonos PLAY:5 3 download the application from iTunes®. (If you download from iTunes, you will need to sync before you see the Sonos logo display on your device.) • Sonos app (PC)—Windows® 7 and higher; certain features require later versions.  Download from our website at www.sonos.com/support/downloads. • Sonos app (Mac)—Macintosh® OS X 10.9 or later.  Download from our website at www.sonos.com/support/downloads. Selecting a location The PLAY:5 is designed to produce great sound wherever it's placed. For maximum performance, we have a few guidelines: • The PLAY:5 is a substantial and powerful speaker and should be placed on a flat surface that is robust and durable enough to properly support it. Make sure the PLAY:5’s rubber feet sit completely on the flat surface. • Allow at least 1” clearance all around the PLAY:5. • For a single PLAY:5 speaker Sonos recommends positioning the speaker horizontally, enabling stereo sound over a wide sound stage. (A single PLAY:5 speaker positioned in vertical mode is a mono speaker—there is no stereo separation.) • Place the PLAY:5 across the room from where you will be listening (at or close to your ear height for best results). • For stereo pair placement information, see Optimum stereo pair placement information. Caution: The PLAY:5 is humidity resistant so you can use it in the bathroom; however it is not water resistant so don’t position it near water or leave it outside during a rain storm.

4 Product Guide PLAY:5 front Touch Controls Note: The Sonos PLAY:5’s front grille is not removable. Tampering with the grille may result in damage to your PLAY:5. On/Off Sonos is designed to be always on; the system uses minimal electricity whenever it is not playing music. • To quickly stop streaming audio in all rooms, select Pause All from Rooms on a Sonos app. • To stop streaming audio in one room, you can touch the Play/ Pause button on the PLAY:5. Status indicator light Indicates the current status. During normal operation the white light is dimly lit, brightening when touch controls are activated. If desired, you can turn off the white light from Room Settings. See Player status indicators for a complete list of status indications. Play/Pause Toggles between playing and pausing the audio (defaults to restarting the same music source when pressed unless a different source is selected). Touch to start or stop streaming audio.

Sonos PLAY:5 5 Volume up (+)  When placed horizontally, the Volume Up touch control is on the right. When placed vertically, the Volume Up touch control is above the logo. Volume down (-) When placed horizontally, the Volume Down touch control is on the left. When placed vertically, the Volume Down touch control is below the logo. (Touch and hold for rapid volume change.) Next track When placed horizontally, swipe from left to right between the touch controls to go to the next track. When placed vertically, swipe up to go to the next track. Previous track When placed horizontally, swipe from right to left between the touch controls to go to the previous track. When placed vertically, swipe down to go to the previous track. (Next/Previous touch controls do not work when listening to a radio station.)

6 Product Guide PLAY:5 back Join button Press the round Join button to connect the PLAY:5 to your Sonos system. Ethernet port You can use an Ethernet cable to connect the PLAY:5 to your home network. AC power (mains) input  Use only the supplied power cord to connect to a power outlet (using a (~100-240 V, 50-60 Hz) third party power cord will void your warranty). 3.5mm (1/8”) stereo audio in Using Line-In:  (2V) To connect to a portable music player, use a 3.5mm to 3.5mm stereo audio cable to connect from the audio output on the device to the PLAY:5’s audio input. To connect an audio component such as a CD player, use a 3.5mm (1/ 8”) mini-stereo to RCA audio cable. (Plug the mini-stereo end into the audio input on the PLAY:5 and plug the RCA end into the audio outputs on the audio component.)

Sonos PLAY:5 7 Adding to an existing Sonos system Once you’ve got Sonos set up, you can easily add more Sonos products any time (up to 32). 1. Select a location for your PLAY:5. (See Selecting a location for optimal placement guidelines.) 2. Attach the power cord to the PLAY:5 and apply power. Be sure to push the power cord firmly into the unit. Note: If you want to make a wired connection, connect a standard Ethernet cable from your router (or a live network wall plate if you have built-in wiring) to the Ethernet port on the back of the Sonos product. 3. Choose one of the following options: • Using the Sonos app on a mobile device: Select Add a Player or SUB from Settings. • Using the Sonos app on a Mac or PC: Select Add a Player or SUB from the Manage menu. Thick walls, 2.4 GHz cordless telephones, or the presence of other wireless devices can interfere with or block the wireless network signals from Sonos. If you experience difficulty after positioning a Sonos product, try one or more of the following resolutions—relocate the Sonos product; change the wireless channel your music system is operating on; connect a Sonos product to your router if your setup is currently wireless. Tune your room with Trueplay™ Go ahead, put your Sonos speakers wherever you want. Trueplay listens to your room and tunes your speakers so you hear the sound you love, custom tuned to the room where you’re listening (works on mobile devices running iOS 8 or later). Choose Settings -> Room Settings. Pick a room and touch Trueplay Tuning to get started. Note: Trueplay tuning is not available if VoiceOver is enabled on your iOS device. If you want to tune your speakers, first turn VoiceOver off on your device and then select Settings -> Room Settings from the Sonos app. Equalization settings The Sonos PLAY:5 ships with the equalization settings preset to provide the optimal playback experience. If desired, you can change the sound settings (bass, treble, balance, or loudness) to suit your personal preferences. 1. Select Settings -> Room Settings. 2. Touch to select a room. 3. Select EQ, and then drag your finger across the sliders to make adjustments. 4. To change the Loudness setting, touch On or Off. (The loudness setting boosts certain frequencies, including bass, to improve the sound at low volume.)

8 Product Guide Creating a stereo pair The stereo pair setting allows you to group two PLAY:1s, PLAY:3s or PLAY:5s in the same room to create a wider stereo experience. In this configuration, one unit serves as the left channel and the other serves as the right channel. You cannot create a mixed stereo pair—the Sonos products in the stereo pair must be the same. Optimum stereo pair placement information • When creating a stereo pair, it is best to place the two Sonos speakers 8 to 10 feet away from each other. • Your favorite listening position should be 8 to 12 feet from the paired Sonos products. Less distance will increase bass, more distance will improve stereo imaging. • You can place them either horizontally or vertically—vertical works best when you sit in an optimized seat in the center between the speakers; horizontal works well when you want a great experience over a wider listening area, such as a couch. (Both speakers should be placed in the same orientation.) • When placed vertically, Volume Up is above the logo; Volume Down is below the logo. • When placed vertically, swipe up to go to the next track; swipe down to go to the previous track. Note: The stereo pair setting is for use with PLAY:1, PLAY:3 and PLAY:5 units only. You cannot create a mixed stereo pair—both Sonos products in the stereo pair must be the same.

Sonos PLAY:5 9 Using the Sonos app on a mobile device 1. Select Settings -> Room Settings. 2. Select a PLAY:5 to pair. 3. Select Create Stereo Pair, and follow the prompts to set up the stereo pair. To separate a stereo pair: 1. Select Settings -> Room Settings. 2. Select the stereo pair you wish to separate (the stereo pair appears with L + R in the room name.) 3. Select Separate Stereo Pair. Using the Sonos app on a Mac or PC 1. Choose one of the following: • Using your PC, select Settings from the Manage menu. • Using your Mac, select Preferences -> Room Settings from the Sonos menu. 2. Select a PLAY:5 you want to pair from the Room Settings for drop-down list. 3. Click Create Stereo Pair and follow the prompts to set up the stereo pair. To separate a stereo pair: 1. Choose one of the following: • Using your PC, select Settings from the Manage menu. • Using your Mac, select Preferences -> Room Settings from the Sonos menu. 2. Select the Sonos stereo pair you wish to separate from the Room Settings for drop-down (the stereo pair will appear with L + R in the room name). 3. On the Basic tab, click Separate Stereo Pair. Surround speakers Adding surround speakers You can easily pair two PLAY:1, PLAY:3 or PLAY:5 (gen2) speakers with a PLAYBAR to function as left and right surround channels in your Sonos surround sound experience. You can either configure surround speakers during the setup process, or follow the steps below to add them. • Make sure the Sonos products are the same—you cannot combine a PLAY:1 and a PLAY:3 to function as surround speakers. • Be sure to follow these instructions to set up your surround speakers. Do not create a room group or stereo pair as these will not achieve the left and right surround channel functionality. Using the Sonos app on a mobile device 1. From Settings, select Room Settings. 2. Select the room the PLAYBAR is located in. 3. Select Add Surrounds. 4. Follow the prompts to add first a left and then a right surround speaker.

10 Product Guide Removing surround speakers 1. From Settings, select Room Settings. 2. Select the room the surround speakers are associated with. The room name appears as Room (+LS+RS) on the Room Settings menu. 3. Select Remove Surrounds. 4. Select Next to drop the surround sound speakers from your surround system. If these were newly purchased PLAY:5s they will appear as Unused on Rooms. If these PLAY:5s existed in your household previously, they revert back to their previous state. You can now move them to another room for individual use. Changing the surround settings The default setting is determined by the calibration process. If you wish to make a change, you can follow the steps below. 1. From Settings, select Room Settings. 2. Select the room the PLAYBAR and surround speakers are located in. It appears as Room (+LS+RS) on the Room Settings menu. 3. Select Advanced Audio -> Surround Settings. 4. Choose one of the following: • Surrounds: Choose On or Off to turn the sound from the surround speakers on and off. • TV Level: Drag your finger across the slider to increase or decrease the volume of the surround speakers for playing TV audio. • Music Level: Drag your finger across the slider to increase or decrease the volume of the surround speakers for playing music. • Music Playback: Choose Ambient (default; subtle, ambient sound) or Full (enables louder, full range sound). This setting applies only to music playback, not TV audio. Using the Sonos app on a Mac or PC 1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac). 2. Select Room Settings if it is not already highlighted on the left. 3. From the Basic tab, select Add Surrounds. 4. Follow the prompts to add first a left and then a right surround speaker. Removing surround speakers 1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac). 2. Select Room Settings if it is not already highlighted on the left. 3. Choose the room the PLAYBAR is located in from the Room Settings for drop-down list. The room name appears as Room (+LS+RS). 4. From the Basic tab, click Remove Surrounds. If these were newly purchased PLAY:5s, they will appear as Unused in the Rooms pane. If these PLAY:5s existed in your household previously, they revert back to their previous state.

Sonos PLAY:5 11 Changing the surround settings The default setting is determined by the calibration process. If you wish to make a change, you can follow the steps below. 1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac). 2. Select Room Settings if it is not already highlighted on the left. 3. Choose the room the PLAYBAR and surround speakers are located in from the Room Settings for drop- down. 4. Select the Surrounds tab. 5. Choose one of the following: • Surrounds: Check to turn the sound from the surround speakers on; uncheck to turn it off. • TV Level Adjustment: Click and drag the slider to increase or decrease the volume of the surround speakers for playing TV audio. • Music Level Adjustment: Click and drag the slider to increase or decrease the volume of the surround speakers for playing music. • Music Playback: Choose Ambient (default; subtle, ambient sound) or Full (enables louder, full range sound). This setting applies only to music playback, not TV audio. Playing music Make a selection from the Menu on your mobile device or from the MUSIC pane on a Mac or PC. Radio Sonos includes a radio guide that provides immediate access to over 100,000 free pre-loaded local and international radio stations, shows and podcasts streaming from every continent. To select a radio station, simply select Radio by TuneIn and choose a station. Music services A music service is an online music store or online service that sells audio on a subscription basis. Sonos is compatible with several music services—you can visit our website at www.sonos.com/music for the latest list. (Some music services may not be available in your country. Please check the individual music service’s website for more information.) If you are currently subscribed to a music service that’s compatible with Sonos, simply add your music service user name and password information to Sonos as needed and you’ll have instant access to the music service from your Sonos system. 1. To add a music service, touch Add Music Services from the Menu. 2. Select the music service you would like to add. 3. Select Add to Sonos, and then follow the on-screen prompts. Your login and password will be verified with the music service. As soon as your credentials have been verified, the music service displays on the Menu.

12 Product Guide Free music service trials are available in some countries. (Please check the individual music service’s website for more information.) If there is a music service trial visible on the Music Services menu, simply touch it to select. Touch Add to Sonos -> I’m new to [music service], and then follow the prompts to activate the music trial. After the trial period is up, you will need to subscribe to the music service to keep the music playing. Local music library Sonos can play music from any computer or network-attached storage (NAS) device on your home network where you have shared music folders (up to 65,000 songs). During the setup process, you are guided through the process of accessing your local music library (such as your iTunes library). Over time, you may wish to add or remove folders from this list. Note: We recommend using the Sonos app for Mac or PC to add shared folders. For more information, please visit our website at http://faq.sonos.com/manage. To make changes to your local library using a mobile device, go to Settings and choose one of the following options: • To add a music folder, select Music Library Setup and: • Touch -> Add New Share (iOS). • Touch Add New Share (Android). • To remove a music folder, select Music Library Setup and: • Touch next to the folder you wish to remove (iOS). • Touch the folder and select Remove Share (Android). Sonos indexes your local music so you can view your music collection by categories (such as artists, albums, composers, genres, or songs.) If you add new music, simply update your music index to add this music to your Sonos music library. • To update your music library, select Manage Music Library -> Update Music Index Now. If you’d like your music library to update automatically each day, select Schedule Music Index Updates and then select an update time. Playing music from your mobile device You can play music and podcasts stored on any mobile device that’s on the same network as Sonos. Just choose On this [mobile device] from the Menu. Google Play Music (Android devices) You can play music to Sonos directly from the Google Play Music app on any Android device. This feature is available for both Standard and All Access Google Play Music customers. To play music directly from the Google Play Music app to Sonos, you must have both the Google Play Music app and the Sonos app installed on your mobile device. Simply open the Google Play Music app and connect to a Sonos room or room group to start the music.

Sonos PLAY:5 13 Control Sonos from your Spotify app You can always play Spotify from the Sonos app. Now you can control Sonos directly from your Spotify app too (Spotify premium subscribers only). While you’re listening to music in the Spotify app, select DEVICES AVAILABLE to connect to a Sonos room or room group. To use this feature you need to have a Sonos account. If you don’t have one, choose one of the following options: • On a mobile device: Go to Settings -> Advanced Settings and choose Control Sonos from Spotify. • On a PC: Go to Manage -> Settings and choose Advanced. From the Music Sources tab, choose Control Sonos from Spotify. • On a Mac: Go to Sonos -> Preferences and select Advanced. From the Music Sources tab, choose Control Sonos from Spotify. Using line-in You can connect an external source like a portable music player to any Sonos player that has a line-in connection. The source will be automatically detected as soon as you plug it in. To a portable music player: Connect a 3.5mm to 3.5mm stereo audio cable from the portable device’s audio output to the PLAY:5’s audio input. To an external source like a CD player: Use a 1/8” (3.5mm) mini-stereo to RCA audio cable—plug the mini- stereo end into the PLAY:5, and plug the RCA end into the external source’s audio outputs. Playing music Using a mobile device: Touch Line-In from the Menu and choose the line-in device. Using a Mac or PC: Choose Line-In from the MUSIC pane. Click next to the music source and choose Play Now. Changing the settings Using a mobile device: Go to Settings and choose Room Settings. Choose the Sonos speaker the source is connected to and touch Line-In. Using a Mac or PC: Go to Manage -> Settings (PC) or Sonos -> Preferences -> Room Settings (Mac). Choose the Sonos speaker the source is connected to from the Room Settings for drop-down and click the Line-In tab. Settings: • Line-In Source Name: Choose a name from the list. • Line-In Source Level: A default (typical) line-in source level is automatically assigned for each source. If the volume sounds too low, you can choose a higher line level. (You may experience clipping at higher volume levels if you set the level too high.) • Autoplay Room: Choose the room you want this line-in source to play in whenever it’s connected to Sonos.

14 Product Guide • Include Grouped Rooms: Turn on if you want the line-in source to play in rooms that are grouped with the autoplay room. • Use Autoplay Volume: Click the Use Autoplay Volume box if you want to use the external source to adjust the volume in the autoplay room. Use the slider to set a default volume. I have a new router If you purchase a new router or change your ISP (Internet service provider), you will need to restart all your Sonos products after the router is installed. Note: If the ISP technician connects a Sonos product to the new router, you only need to restart your wireless Sonos products. 1. Disconnect the power cord from all of your Sonos products for at least 5 seconds. 2. Reconnect them one at a time, starting with the Sonos product that is connected to your router (if one is usually connected). Wait for your Sonos products to restart. The status indicator light will change to solid white on each product when the restart is complete. If your Sonos setup is completely wireless (you don’t keep a Sonos product connected to your router), you will also need to change your wireless network password. Follow the steps below: 1. Temporarily connect one of your Sonos players to the new router with an Ethernet cable. 2. Select Advanced Settings -> Wireless Setup from the Settings menu. Sonos will detect your network. 3. Enter the password for your wireless network. 4. Once the password is accepted, unplug the player from your router and move it back to its original location. I want to change my wireless network password If your Sonos system is set up wirelessly and you change your wireless network password, you will also need to change it on your Sonos system. 1. Temporarily connect one of your Sonos players to your router with an Ethernet cable. 2. Choose one of the following options: • Using the Sonos app on a mobile device, select Settings -> Advanced Settings -> Wireless Setup. • Using the Sonos app on a PC, select Settings -> Advanced from the Manage menu. On the General tab, select Wireless Setup. • Using the Sonos app on a Mac, select Preferences -> Advanced from the Sonos menu. On the General tab, select Wireless Setup. 3. Enter the new wireless network password when prompted. 4. Once the password is accepted, you can unplug the player from your router and move it back to its original location.

Sonos PLAY:5 15 Player status indicators Indicator Lights Status Sonos Product Additional Information Flashing white Powering up BRIDGE, BOOST, CONNECT, SUB, CONNECT:AMP, DOCK, PLAY:1, PLAY:3, PLAY:5, PLAYBAR, PLAYBASE Solid white Powered up and associated BRIDGE, BOOST, You can turn the white status indicator (dimly lit) with a Sonos system (normal CONNECT, SUB, light on or off from Room Settings. operation) CONNECT:AMP, (Sonos products that are paired together DOCK, PLAY:1, share the same setting.) PLAY:3, PLAY:5, PLAYBAR, PLAYBASE Solid white Touch control(s) active PLAY:5 (gen2), Brightens when touch controls are (brightly lit) PLAYBASE activated. Flashing green Powered up, not yet BRIDGE, BOOST, For a SUB, this may indicate the SUB is associated with a Sonos CONNECT, SUB, not yet paired with a speaker. system CONNECT:AMP, Or, DOCK, PLAY:1, WAC (wireless access PLAY:3, PLAY:5, configuration) join ready PLAYBAR, PLAYBASE Slowly flashing Surround audio is off or  PLAY:1, PLAY:3, Applicable for speaker configured as a green SUB audio is off PLAY:5 (gen2), surround speaker, or for a SUB paired SUB with a PLAYBAR. Solid green Volume set to zero or muted CONNECT, CONNECT:AMP, PLAY:1, PLAY:3, PLAY:5, PLAYBAR, PLAYBASE Flashing orange During SonosNet setup, this BRIDGE, BOOST, occurs after a button press CONNECT, SUB, while the product is CONNECT:AMP, searching for a household to DOCK, PLAY:1, join. PLAY:3, PLAY:5, PLAYBAR, PLAYBASE

16 Product Guide Indicator Lights Status Sonos Product Additional Information Rapidly flashing Playback / Next Song failed CONNECT, Indicates either playback or next song orange CONNECT:AMP, was not possible. PLAY:1, PLAY:3, PLAY:5, PLAYBAR, PLAYBASE Solid orange During wireless setup, this CONNECT, SUB, If the orange light is on AND the speaker’s occurs while the Sonos open CONNECT:AMP, volume level automatically reduces, this access point is temporarily PLAY:1, PLAY:3, indicates the speaker is in warning mode. active.  PLAY:5, • Press the Pause button to stop the If you are not setting up PLAYBAR, audio. Sonos, this may indicate PLAYBASE • For Sonos products with a vent warning mode. opening (SUB, CONNECT:AMP), check to make sure it’s not blocked. • Check the room temperature to make sure it’s less than 104°F/ 40° C. • If the speaker is in direct sunlight, provide shade. • Allow the speaker to cool for several minutes and then press Play to restart the audio. • If the problem does not resolve, please contact Customer Care. Flashing green Speakers are being linked to BRIDGE, BOOST, Link the speaker(s) to your account. For and white your Sonos account. CONNECT, SUB, more information, see  CONNECT:AMP, http://faq.sonos.com/accountlink. DOCK, PLAY:1, PLAY:3, PLAY:5, PLAYBAR, PLAYBASE Flashing red and Speaker repartitioning failed. BRIDGE, BOOST, Please contact Customer Care. white CONNECT, SUB, CONNECT:AMP, DOCK, PLAY:1, PLAY:3, PLAY:5, PLAYBAR, PLAYBASE Flashing red Speaker setup timed out. CONNECT, SUB, Unplug the speaker, wait 10 seconds, This happens if a speaker is CONNECT:AMP, plug it back in, and set it up. plugged in for 30 minutes PLAY:1, PLAY:3, without being set up. PLAY5, PLAYBAR, PLAYBASE

Sonos PLAY:5 17 Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry soft cloth. Household cleaners or solvents can damage the finish on your Sonos components. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus that produce heat. 9. Protect the power cable from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 10. Only use attachments/accessories specified by the manufacturer. 11. Unplug this apparatus during lightning storms or when unused for long periods of time. 12. Refer all servicing to Sonos qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cable or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. 13. The Mains plug should be readily available to disconnect the equipment. 14. Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. 15. Do not expose apparatus to dripping or splashing and do not place objects filled with liquids, such as vases, on the apparatus.

18 Product Guide Specifications Feature Description Audio Hardware and software custom-designed by Sonos to produce pure, immersive sound that’s crystal clear at any volume. Speakers Six driver speaker system—three 10cm mid-woofers, two 20mm tweeters and one 23mm center tweeter, each with a dedicated amplifier, designed in- house and perfectly tuned to match the speakers and acoustic architecture. Stereo Pair Turn two PLAY:5s into separate left and right channel speakers to create wider, bigger deeper sound. 5.1 Home Theater Add two PLAY:5 speakers to a PLAYBAR and SUB for a true surround sound experience. Music Audio Formats Supported Support for compressed MP3, AAC (without DRM), WMA without DRM (including purchased Windows Media downloads), AAC (MPEG4), AAC+, Ogg Vorbis, Apple Lossless, Flac (lossless) music files, as well as uncompressed WAV and AIFF files. Native support for 44.1kHz sample rates. Additional support for 48kHz, 32kHz, 24kHz, 22kHz, 16kHz, 11kHz, and 8kHz sample rates. MP3 supports all rates except 11kHz and 8kHz. Note: Apple “Fairplay”, WMA DRM and WMA Lossless formats not currently supported. Previously purchased Apple “Fairplay” DRM-protected songs may be upgraded. Music Services Supported Sonos works seamlessly with most music services, including Apple Music™, Deezer, Google Play Music, Pandora, Spotify and Radio by TuneIn, as well as downloads from any service offering DRM-free tracks. Service availability varies by region. For a complete list, see  http://www.sonos.com/music. Internet Radio Supported Streaming MP3, HLS/AAC, WMA Album Art Supported JPEG, PNG, BMP, GIF Playlists Supported Napster, iTunes, WinAmp, and Windows Media Player (.m3u, .pls, .wpl) Networking* Wireless Connectivity Connects to your home WiFi network with any 802.11 b/g/n router. 802.11n only network configurations are not supported—you can either change the router settings to 802.11 b/g/n or connect a Sonos product to your router. SonosNet™ Extender Functions to extend and enhance the power of SonosNet, a secure AES encrypted, peer-to-peer wireless mesh network dedicated exclusively for Sonos to reduce WiFi interference. Ethernet Port One 10/100 Mbps Ethernet port allows a connection to your network or to other Sonos speakers

Sonos PLAY:5 19 Feature Description Internet connectivity Internet connection required for access to Internet radio stations, online music services and software updates. (DSL, cable modem or LAN-based high-speed Internet connection required.) Internet functionality may require payment of separate fee to a service provider; local and/or long distance telephone charges may apply. General Power Supply AC 100 - 240 V~, 50/60 Hz, 2.3A, universal input Controls Volume +/-, Play/Pause, Next Track, Previous Track; swipe horizontally across the touch controls to skip to next track or previous track. Status Indicator Light indicates PLAY:5 status Audio Line-In Auto-detecting 3.5mm audio line-in connection Microphones Two microphones are built into speakers that have a serial number starting with 1703 or lower. These microphones are not enabled and cannot be used. Speakers that have a serial number starting with 1704 and higher do not have microphones. If you have any questions please visit  www.sonos.com/support. Dimensions (H x W x D) 14.33 (w) x 8.03 (h) x 6.06 (d) in. / 364 (w) x 203 (h) x 154 (d) mm Weight 14 lb / 6.36 kg Threaded Mount None Operating Temperature 32º to 104º F (0º to 40º C) Storage Temperature 4º to 158º F (-20º to 70º C) Humidity Resistant Designed to withstand high humidity, such as in a bathroom with a running shower, but the PLAY:5 is not waterproof or water resistant. Product Finish White matte or black matte exposure, graphite grille Package Contents PLAY:5, power cord, Ethernet cable, QuickStart Guide, and Legal booklet * Specifications subject to change without notice. Product guide feedback? We’d love to hear from you! We’ll read your feedback carefully and use it to help us improve our product guides. Write to us at: [email protected] If you’re having a problem with your Sonos system, please contact Customer Care so they can help. Email them at http://www.sonos.com/emailsupport.

20 Product Guide Need more help? • Visit our Frequently Asked Questions (FAQ) pages at www.sonos.com/support. • Ask us a question at http://www.sonos.com/emailsupport.