SkyBell 2.0 Manual

Tuesday, July 18, 2017
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Installation Guide

SkyBell Components Contents SkyBell Mounting Infrared LED Doorbell Device Plate (Night Vision) Video Camera Main Button YBE SK LL Motion Sensor Special Locking Tool Wall Screws (2) LED Screw Anchors (2) Wire Connectors (4) Indicator (2 extra) Light Set Screw Microphone Speaker Tools You May Need for Installation: • Pliers or Crimpers • Outdoor Adhesive • Power Drill or Screw Driver • Wire Strippers 1 2

Welcome! 1 PRE-INSTALLATION CHECKLIST Thank you for becoming a member of the SkyBell family. Please take a minute to carefully review these instructions so you can enjoy your SkyBell experience. 1. Doorbell Chime - SkyBell is compatible with mechanical and digital door chimes. Wireless door chimes are not Visit our website for instructional videos and access to supported. Digital door chimes require an adapter, which may support information. be sold separately. 2. Wi-Fi Speed - Be sure you have at least 1.5 mbps Installation Videos: consistent upload speed at your front door. For more details on www.skybell.com/support/installation/ how to check your Wi-Fi speed, visit : Support: www.skybell.com/support/wi-fi-speed-test. www.skybell.com/support/ 3. Router Quality - Your SkyBell experience will only be Customer Service: as good as your router. We recommend using a router http://service.skybell.com that is less than 3 years old and is manufactured by a recognized brand. Old routers and uncommon router brands may not be supported. 3 4

4. Router Band - SkyBell will only connect to the 2.4 GHz band. If you have a dual-band router, you must create unique 2 POWER CONFIGURATIONS SSIDs for the 2.4 and 5 GHz bands. Prior to initiating the syncing process, make sure your mobile device is connected to Prior to installing your SkyBell, make sure your home is the 2.4GHz SSID. compatible with one of the power configurations listed. Power configuration diagrams are available at 5. Router b/g/n - SkyBell works on the b/g network. If you www.skybell.com/support/power. have an “N-Only” router, please activate the b/g setting. Unless otherwise indicated, all power configurations require 6. Router Channel Bandwidth - Make sure your router is primary power (110/120 VAC in the US and 220/230/240 VAC, configured to 20 MHz bandwidth. in Europe) and a low-voltage transformer (10-36V 10 VA). 7. Transformer - If your SkyBell is being powered by your home’s transformer, the transformer’s output must be between 1. A MECHANICAL DOOR CHIME AND LOW VOLTAGE 10 and 36 VAC 10 VA. TRANSFORMER (Recommended). 2. A DIGITAL DOOR CHIME WITH ADAPTER AND A LOW VOLTAGE TRANSFORMER. 5 6

3. WITHOUT A DOOR CHIME 3 INSTALLATION INSTRUCTIONS Setup 1: Primary Power; Low-voltage transformer (10-36 VAC 10 VA); and 1. To begin, press your 10 Ohm/10 Watt resistor inserted between one wire from the current doorbell button SkyBell and one wire from the power source to make sure your existing OR door chime works. Setup 2: 12 VDC power supply; and 2. Remove your traditional doorbell and carefully detach 10 Ohm/10 Watt resistor inserted between one wire from the or cut the 2 wires currently SkyBell and one wire from the power source connected to your traditional Warning! doorbell. Installing your SkyBell with an improper power configuration will automatically void your Limited Warranty 3. Run the wires through (http://www.skybell.com/warranty). the center of the mounting plate. Be sure the front side Warning! of the mounting plate Coming into contact with a transformer can cause injury or loss faces you. of life. Use extreme caution when installing SkyBell. 7 8

4. Secure the mounting plate to the wall with the two wall 5. Gently twist together screws. If you have stone, brick or drywall, drill holes with the ends of a SkyBell wire the correct drill bit for your surface and use the screw and a home doorbell wire anchors to secure the screws to the wall. as shown. Correct Drill Bit Sizes: Instead of drilling into your wall, 6. Next, insert the 1. Masonry: 3/16” you may use an outdoor adhesive 2. Wood: 9/64” joined wires into a to glue the mounting plate to your 3. Steel: 9/64” blue wire connector wall or door frame. and push until the Either wire from your SkyBell may be wires reach the end connected to either wire from your home. of the wire connector. Warning! If you do not use a door chime, you must use a 10 Ohm / 10 Watt 7. With a pair of pliers, clamp down on the wire connector and resistor with one connection between SkyBell and the power source. Failure to do so could damage your device and will crimp the wires together. automatically void your limited warranty. For more details: www.skybell.com/support/power and www.skybell.com/legal 8. Repeat steps 5-7 with the other two wires. 9 10

9. Next, confirm that the LED light is on and starts to blink red. 11. Your SkyBell is now properly installed. It may take a few seconds for the blinking to start. If the light is blinking slowly, the SkyBell’s battery is charging, which 12. Before starting the syncing process, please give SkyBell may take up to 10 minutes to complete. If 10 minutes to charge the battery. the LED light is blinking quickly (at a rate of once per second), the device is charged and ready to sync. 10. The set screw is already in place in the bottom-center hole of the mounting plate. Place the SkyBell completely over the mounting plate and insert the locking tool into the middle hole at the bottom- x3 center of the device. Turn the tool counter-clockwise (right to left) 3 full rotations. This will draw the set screw down and lock the SkyBell into place. Be sure that the screw is not exposed beyond the bottom of the device. 11 12

4 SYNCING PROCESS Register 1. Download the app from the iTunes App Store® or the Google Play Store®. Search “SkyBell” and select our free app. This section will provide step-by-step instructions for syncing your SkyBell to your Wi-Fi router and smartphone. 2. On the home screen of the app, tap “Register” and create an account by entering your information and completing the What you need: account creation process. 1. A compatible iOS ® or Android ® device (for a list of compatible devices visit www.Skybell.com/support) 3. Then log out of the app by tapping the settings wheel tapping 2. The name of your Wi-Fi network “Sign Out” 3. Your Wi-Fi network password (if necessary) 4. The SkyBell Activation Code (device ID) 4. Next, sign back into the app with your new account credentials. 13 14

SkyBell Sync Mode The Syncing Process Once the battery is charged, your SkyBell will automatically enter 1. From the home screen in the app, tap the link that says “Add sync mode. While in sync mode, the LED Light Indicator will flash Device” or “Add SkyBell”. Follow the screens that guide you red at a rate of once per second. This indicates your device is through the syncing process. You will need your SkyBell device ready to sync. ID and Wi-Fi password. If your device falls out of sync mode, you can manually initiate If the setup is successful: sync mode by pressing and holding the Main Button for 20 1. You will see a screen asking you to name your SkyBell. Name seconds. your SkyBell and continue through the remaining screens; or 2. The LED light will turn from a blinking red to a blinking green or solid green. This means SkyBell is connecting to the server and creating your account. Once your SkyBell setup process is complete, SkyBell will automatically begin downloading the newest firmware. Please wait 5 minutes before pressing the SkyBell button. You may see the LED light turn red, then turn off, then turn green. This is normal. 15 16

After 5 minutes have passed, press the SkyBell button to confirm Red Light After Successful Sync that your doorbell chime is working correctly and your phone is If the LED light is a solid red at any time after a successful sync, receiving push notifications. this means the device does not have Wi-Fi connection and/or internet connection. Please visit www.SkyBell.com/support to troubleshoot. If the setup is unsuccessful: 1. Tap “Cancel” in the app or click “OK” to the pop-up message. Restart the syncing process from the beginning and make sure LED LIGHT KEY you accurately enter your Wi-Fi password. Red (Solid) = Device has power but no Wi-Fi or internet 2. After your third unsuccessful sync attempt, please contact connection customer service for assistance. Red (Blinking once per second) = Device is in syncing mode Red (Blinking once every 5 seconds) = Device has direct power In the app, your new SkyBell device will appear in the home and battery is charging screen. You can tap that device to adjust its individual settings. Green (Solid) = Device has power, Wi-Fi and server connection (normal) Green (Blinking Slow) = Device has power and Wi-Fi but is not connecting to server 17 18

ELECTRICAL SHOCK HAZARD DO NOT ATTEMPT TO POWER YOUR SKYBELL WITH AN IMPROPER POWER Turn off power to the area where you will install the SkyBell at the circuit breaker or fuse CONFIGURATION. INFORMATION REGARDING ALL SUPPORTED POWER CONFIGURA- box before beginning installation. Failure to turn off the power before installation may TIONS CAN BE FOUND AT WWW.SKYBELL.COM/SUPPORT (POWER CONFIGURATION result in serious electrical shock, injury or death. DIAGRAMS). Do not restore power until the SkyBell has been completely installed. Restoring power FAILURE TO STRICTLY ADHERE TO OUR POWER CONFIGURATION GUIDELINES WILL before installation is complete may result in serious electrical shock, injury or death. AUTOMATICALLY VOID THIS LIMITED WARRANTY. If you are replacing your transformer, turn off power to your transformer at the circuit SkyBell Limited Warranty breaker or fuse box before beginning installation. Failure to turn off the power before Subject to the terms and conditions of this Limited Warranty, SkyBell Technologies, Inc. installation may result in serious electrical shock, injury or death. (“SBT”), warrants to you only (the original purchaser), that under normal use, the SkyBell Wi-Fi enabled video doorbell (the “Product”) Do not restore power to your transformer until the new transformer has been completely installed. will substantially conform with the specifications listed on our website (www.skybell.com) and be free of reproducible defects that eliminate the functionality or successful operation Restoring power before installation is complete may result in serious electrical shock, of a feature critical to the primary functionality or successful operation of the Product for a injury or death. If you are replacing your door chime, turn off power to your transformer at period of one (1) year from the date of your Product purchase (the "Warranty Period"). the circuit breaker or fuse box before beginning installation. Failure to turn off the power This Limited Warranty only applies to Products purchased from SkyBell or an authorized before installation may result in serious electrical shock, injury or death. SkyBell reseller. A list of authorized resellers can be found at www.skybell.com/legal/. IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS Exclusive Remedy LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. During the Warranty Period, SBT will, at its sole option, repair or replace any Product or parts of a Product that fail in normal use. Such repairs or replacement will be made at no Product Limited Warranty charge to the customer for parts or labors. SBT retains the exclusive right to replace the SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR Product with a new or refurbished “like new” Product in its sole discretion. A replacement CONSEQUENTIAL DAMAGES OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED Product or part assumes the remaining warranty of the original Product or ninety (90) WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS OR EXCLUSIONS days from the date of replacement or repair, whichever provides longer coverage for you. DESCRIBED BELOW MAY NOT APPLY TO YOU TO THE EXTENT THEY ARE INCONSIS- When a Product or part is exchanged, any replacement item becomes your property and TENT WITH YOUR STATE'S APPLICABLE LAW. THIS LIMITED WARRANTY GIVES YOU the replaced item becomes SBT’s property. There is no warranty of any kind for any SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER STATE defects discovered after the Warranty Period has lapsed. LAW. 19 20

SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH In addition to any other remedies available to us, if we have shipped a new device to you OF THIS LIMITED WARRANTY. and we have not received your original device within 30 days from the initiation of the return process, we shall have the right to terminate your original device and/or your Obtaining Warranty Service replacement. To receive instructions for obtaining repair or replacement warranty services you must e-mail: [email protected] You must receive shipping instructions and an RMA No Other Warranties tracking number from SBT prior to shipping your device to us. Write the RMA tracking THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU number clearly on the outside of the package. Send the device, freight charges prepaid, to OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING ANY the address on the RMA label. LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES You must also: YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. 1. Submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or a copy) from an Authorized Reseller evidencing that your request for service is made THE EXPRESS WARRANTY STATED HEREIN IS THE ONLY EXPRESS WARRANTY within the Warranty Period; and MADE TO YOU AND IS PROVIDED IN LIEU OF ALL OTHER EXPRESS OR IMPLIED 2. Follow shipping and other instructions to ensure the Product has an adequate degree of WARRANTIES AND CONDITIONS (IF ANY) INCLUDING ANY CREATED BY ANY OTHER protection against damage during transit to the location specified by SBT. Except as DOCUMENTATION OR PACKAGING. NO OTHER WARRANTIES OR CONDITIONS ARE otherwise required by legislation in your jurisdiction, costs associated with transport MADE WITH RESPECT TO THE PRODUCT OR THE WARRANTY SERVICES BY ANY (including packaging) for warranty service shall be at your expense. PERSON, INCLUDING BUT NOT LIMITED TO SBT AND ITS SUPPLIERS. NO INFORMA- TION (ORAL OR WRITTEN) OR SUGGESTIONS GIVEN BY SBT, ITS AGENTS OR Failure to follow the above instructions may result in delays, cause you to incur additional SUPPLIERS, OR ITS OR THEIR EMPLOYEES, SHALL CREATE A WARRANTY OR charges or may void your warranty. CONDITION OR EXPAND THE SCOPE OF THIS LIMITED WARRANTY. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, OR NON-INFRINGE- Exchanging Your Device MENT IN THE PRODUCT. YOU MAY HAVE GREATER RIGHTS EXISTING UNDER If we provide you with warranty service by sending you a replacement device, you will be LEGISLATION IN YOUR JURISDICTION. WHERE SUCH LAWS PROHIBIT ANY TERM OF required to return your original device to us. In the event we do not receive your original THIS LIMITED WARRANTY, IT SHALL BE NULL AND VOID, BUT THE REMAINDER OF device within 30 days of sending your replacement device, you hereby agree that we have THE LIMITED WARRANTY SHALL REMAIN IN FULL FORCE AND EFFECT. the right to charge you for the full retail price of the replacement device and/or not send you a replacement device. Full retail price shall be equal to the sale price on our website WITHOUT LIMITING THE GENERALITY OF THE DISCLAIMERS CONTAINED HEREIN, (www.skybell.com) not including sales, promotions or other discounts. ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR CONVENIENCE, “AS IS”, AND “AS AVAILABLE”. SBT DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT INFORMATION WILL BE AVAILABLE, ACCURATE, OR RELIABLE. 21 22

SBT MAY ALSO PROVIDE OR SELL PRODUCTS WHICH ARE INTENDED TO BE USED THIS LIMITED WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR WITH YOUR SKYBELL (“PRODUCT PERIPHERALS”). YOU USE THE PRODUCT, ALL LOSS OF PROGRAMS OR DATA. ALL CLAIMS BY YOU, WHETHER IN TORT, CONTRACT, PRODUCT INFORMATION, AND THE PRODUCT PERIPHERALS AT YOUR OWN RISK. STRICT LIABILITY OR OTHERWISE, MUST BE BROUGHT WITHIN TWO YEARS FROM YOU WILL BE SOLELY RESPONSIBLE FOR (AND SBT DISCLAIMS) ANY LIABILITY, OR THE DATE THE CAUSE OF ACTION ACCRUES. THIS LIMITATION OF LIABILITY DAMAGES, INCLUDING BUT NOT LIMITED TO YOUR WIRING, FIXTURES, ELECTRICITY, CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. HOME, PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS AND PETS IN YOUR HOME, RESULTING FROM YOUR USE OF THE THE FOREGOING APPLIES EVEN IF SBT OR ANY SUPPLIER OR AGENT HAS BEEN PRODUCT, PRODUCT INFORMATION, OR PRODUCT PERIPHERALS. ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES; EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE), STRICT OR PRODUCT LIABILITY, Exclusion of Consequential, Incidental, and Certain Other Damages, and Limitation of Liability MISREPRESENTATION OR OTHER REASON; AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. TO THE FULL EXTENT ALLOWED BY LAW, SBT IS NOT LIABLE FOR ANY: SBT PRODUCTS ARE INTENDED TO BE USED AS A NOTIFICATION SYSTEM FOR THE (i) CONSEQUENTIAL OR INCIDENTAL DAMAGES; FRONT DOORS OF HOMES AND BUSINESSES. SKYBELL IS NOT INTENDED TO BE USED (ii) DAMAGES OR LOSS OF ANY NATURE WHATSOEVER RELATING TO LOST PROFITS, LOSS AS AN ALARM SYSTEM, SECURITY SYSTEM OR THEFT DETERRENT. SKYBELL MAKES OF OR DAMAGE TO PERSONAL PROPERTY, LOSS OF DATA OR PRIVACY OR CONFIDENTIALI- NO CLAIM OR REPRESENTATION THAT IT WILL KEEP YOU OR YOUR PROPERTY SAFE. TY, ANY INABILITY TO USE ALL OR PART OF THE PRODUCT, PERSONAL INJURY, OR ANY FAILURE TO MEET ANY DUTY (INCLUDING BUT NOT LIMITED TO ANY LACK OF NEGLIGENCE Some jurisdictions do not allow the exclusion or limitation of incidental or consequential OR OF WORKMANLIKE EFFORT); OR damages, so the above limitations or exclusions may not apply to you. If any term of this (iii) INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF RELATING IN ANY WAY TO Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the THE SKYBELL PRODUCT. remaining terms shall not be affected or impaired. SBT’S CUMULATIVE LIABILITY, WHETHER FOR BREACH OF CONTRACT, WARRANTY, Exclusions From Limited Warranty NEGLIGENCE, STRICT LIABILITY IN TORT, INDEMNIFICATION, CONTRIBUTION, OR This warranty does not apply to: (i) theft or loss of the Product; (ii) damage caused by OTHERWISE, SHALL BE LIMITED TO THE DIRECT DAMAGES RECOVERABLE UNDER LAW, BUT accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iii) NOT TO EXCEED THE PURCHASE PRICE FOR THE SKYBELL PRODUCT. YOU HEREBY damage caused by service performed by anyone who is not an authorized service provider RELEASE SBT, ITS MANUFACTURERS, SERVICE PROVIDERS, LICENSORS AND EACH OF THEIR of SBT; (iv) damage to a product that has been modified or altered without the written RESPECTIVE AFFILIATES, FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN permission of SBT; (v) any damage or defects caused by rough handling or extreme EXCESS OF THIS LIMITATION. SBT IS ALSO NOT LIABLE FOR ANY COSTS OR DAMAGES thermal or environmental conditions or a rapid change in such conditions, corrosion, ARISING FROM OR RELATED TO YOUR BREACH OF THIS AGREEMENT. SBT, ITS MANUFAC- oxidation, unauthorized modifications or connections, unauthorized opening or repair, TURERS, SERVICE PROVIDERS, LICENSORS AND EACH OF THEIR RESPECTIVE AFFILIATES, repair by use of unauthorized spare parts, accidents, forces of nature, or other actions DISCLAIM ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER beyond the reasonable control of SBT; (vi) any damage or defects caused by operating the 23 24

product outside of the permitted or intended uses described on SBT’s website; (vii) damage caused during installation of a Product; (viii) damage caused by connecting SkyBell to an improper power configuration; or (viv) cosmetic damage, such as scratches, nicks and dents. In addition, SBT reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country. Geographic Limitations Devices returned from outside the US and Canada may not be able to be returned due to an act of God, war, embargo or other act by one or more sovereign nations limiting commerce between the US and another country or some other action or event outside SBT’s control. Return of devices from outside the US and Canada is at your own risk. SBT is not responsible for providing a replacement device if, in SBT’s sole discretion, it cannot successfully or legally ship a product to an international destination. Reseller Limitations This Warranty only applies to devices purchased from SkyBell or an Authorized Reseller. A list of Authorized Resellers can be found on www.skybell.com/legal. Devices purchased from unauthorized dealers and/or individuals reselling new or used devices, are not eligible to receive Warranty service or a refund of any kind. THE LIMITED WARRANTY IS SUBJECT TO CHANGE FROM TIME TO TIME AT SBT’S SOLE DISCRETION AND WITHOUT NOTICE. SkyBell and SkyBell Technologies, Inc. are trademarks SkyBell Technologies, Inc., registered in the U.S. and other countries. 25

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